Sales solutions for retailers
TV, broadband, home phone and mobile telco
SDWS has developed and manages the largest TV, broadband and home phone comparative sales platform in the UK.
The sales platform contains over 4,500 deals from all the top UK providers and enables retailers to deliver a great sales (and switching) experience for customers across all channels to market (in-store, contact centre, online and mobile).
Consultative selling solutions
The SaaS solutions available to retailers are designed around the core principles of consultative selling:
- effective customer profiling, to better understand the customer’s needs
- the ability to instantly match the customer’s needs to the appropriate product
- the ability to tempt the customer with (up-sell) product alternatives and relevant cross-sale ideas
- the ability to offer closer deals to help close the sale (if needed) based on the margin available in the selected product combination.
The in-store sales solution
This consultative sales solution enables retail clients to sell face-to-face in an assisted sales environment. The UI is specially designed to enable busy sales agents, who may not have specialist knowledge of the category, to effectively sell in-store.
- In-store consultative sales tools to enable sales agents to sell complex and unfamiliar categories
- runs on tablet/flat screens
- designed for assisted selling or use by the customer on a self-serve basis.
The contact centre (agent desktop) solution
The SDWS agent desktop solution integrates with underlying telephony infrastructure in large-scale call centre environments – to deliver a high effective consultative sales solution for TV, broadband, home phone and mobile telco deals.
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The online and mobile sales solutions
SDWS builds highly customised online (and mobile) sales solutions for clients looking to sell TV, broadband and home phone deals.
The solutions explicitly recognise the difficulties customers find in transacting online (which make the TV, broadband and home phone vertical one of the lowest converting verticals online).
As such the solutions provide an assisted sales experience online – fully integrating contact centre sales and webchat to create a seamless customer journey.
Energy smart-switching on a mobile device
Energy is a poorly functioning and complex market in the UK. As a result, energy switching has declined sharply from circa 5m switches pa to less than 3m. Comparison sites are not seen as the solution. They have not made any real innovation in 10 years and their appeal is they require a “proactive switch” which most people cannot be bothered to do.
“Why should I have to go on to a comparison site and waste my time switching? Life’s too short – I will only switch if you do it for me...”
SDWS has developed an energy “smart-switch” technology to deliver the next generation of energy switching via mobile devices, to engage the passive, busy majority. The next-generation app alerts you when it’s time to switch and allows a switch with a couple of taps with your mobile. There is no need to visit a comparison site and you will never over pay for your energy again.
The SDWS energy smart-switching technology powers the Voltz energy switching app available on iOS and Android.
Visit Voltz website Download Volltz today
Contact Simplifydigital Web Services
Want to request a demo of our SaaS services, or enquire about current employment opportunities? Get in touch!
The SDWS management team are always happy to hear from you.
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